Delivery Policy 

(1)           Introduction

This delivery policy gives details of the delivery methods, delivery periods and delivery charges that apply to any orders for our products [made through our website [or by email or telephone]].

[This policy is a legally binding document, and forms part of the contract of sale between you and us made under our [terms and conditions of sale].


This policy is not intended to and does not create legally enforceable rights and obligations.  It merely indicates our usual practice in relation to the delivery of products.][2]


(2)           Free delivery[3]

We offer free standard delivery to all [UK] [mainland] addresses on all orders over [GBP] [50.00] [(inclusive of VAT)].  Other orders will be subject to delivery charges as detailed in Section 5 below.


(3)           Delivery methods

We will deliver to the following countries and territories: [European Union, Eastern Europe and the rest of the world] by mutual agreement.


If the address for delivery of your order is a [UK] [mainland] address, then you will be able to select from the following delivery methods:

  • standard delivery;
  • express delivery; and
  • next day delivery.

If the address for delivery of your order is not a [UK] [mainland] address, then you will be able to select from the following delivery methods:

  • standard international delivery; and
  • express international delivery.


(4)           Delivery periods


This table indicates the typical delivery periods for the different delivery methods.

Delivery method

Typical delivery period[4]

Standard delivery

[7] working days

Express delivery

[3-5] working days

Next day delivery

1 working day

Standard international delivery

[7-15] working days

Express international delivery

[3-6] working days

If you place your order before [4pm] on a working day, these periods run from [the close of business on that day].  If you place your order after [4pm] on a working day, or on a non-working day, these periods run from the close of business on the next following working day.

These periods are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the specified period.

[[If you purchase a high value product from us,] we will usually conduct fraud screening checks before dispatching the product.  These may delay the expected date for delivery.  Where the delivery date is delayed as a result of fraud screening checks, we will notify you by email.]

(5)           Delivery charges

Delivery charges will be calculated and automatically applied to your order during the checkout process.  This table indicates [the applicable charges / how charges are calculated] for the different delivery methods.  All amounts are stated in [GBP] [and are inclusive of VAT [although this may not be payable in all instances]].

Delivery method


Standard delivery

[GBP 5.30] per [item]

Express delivery

GBP 5.60

Next day delivery

GBP 7.10

Standard international delivery

EU + Eastern Europe GBP 12.50; rest of the world at request

Express international delivery

At request

*Weights are of the packaged item and are rounded up.


[(6)          Delivery tracking

You can use your order number (provided in your order confirmation email) to track your delivery here:


[(7)          Receipt and signature

All deliveries must be received in person at the delivery address, and a signature must be provided.]

Our delivery service providers will notify you [by telephone / email] in advance of attempting to make a delivery.][8]


[(8)     Additional deliveries and collection

If an initial delivery attempt is unsuccessful, our delivery service providers will make [one further attempt] to deliver your products.

If the [second] delivery attempt is unsuccessful, our delivery service providers will leave a card at your address, with instructions on how you may collect your product.  Such instructions will include a time limit for collection.]


[(9)          Delivery problems

If you experience any problems with a delivery, please contact us by email to [], by telephone on [07872632804] or through our website at [].

If our delivery service provider is unable to deliver your products, and such failure is your fault, [and you do not collect your products from our delivery service provider within the time specified on the card left at your address,] then we may agree to arrange for re-delivery of the products, providing that we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free-of-charge). 

An indicative list of the situations where a failure to deliver will be your fault is set out below:

  • you provided the wrong address for delivery;
  • there is a mistake in the address for delivery that was provided;
  • the address for delivery is not reasonably accessible;
  • the address for delivery cannot safely be accessed;
  • [where in person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery;] and
  • [where in person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.]]